Joe grew up in Struthers, Ohio and started tinkering with computers in high school. He quickly realized an affinity for troubleshooting technology and improving it. While attending Walsh University, he started gaining exposure to the IT field while working at the student help desk assisting professors and students with technical problems. After graduating from Walsh, Joe moved on to work as a certified repair technician at Staples providing tier 1 support to customers and eventually took over the Technology Supervisor role. He decided to enroll at Youngstown State University to pursue another Bachelor’s degree in Information Technology with a focus on cybersecurity.
While Joe was at Staples, he realized the value of having a service oriented mentality as well as how going above and beyond expectations can enhance the client’s experience. He brought over 6 years of customer service and IT experience to Avrem in November of 2017 and looks forward to growing with the company.